AI Enabled / Automated Processes
When will we have AI enabled processes that reduce cost and time, and improve customer satisfaction, in marketing, underwriting, policy management, and claims?
Why this is important: Artificial Intelligence, Machine Learning, and Cognitive Computing are able to reduce the cost and improve the accuracy of high volume data rich processes. Analysts also estimate that as many as 25% of insurance jobs will be taken over by AI / Automated processes. This means early adopters will have a clear operational and profit advantage over those who wait.