Competing for The Future of Life and Voluntary Benefits. It’s Personal

Competing for The Future of Life and Voluntary Benefits. It’s Personal
The future of life insurance and voluntary benefits products will be shaped by insurers capitalizing on changing customer profiles and expectations and emerging trends and technologies. Those insurers are creating new and innovative solutions. Solutions that are more personalized, accessible, and convenient. Companies need to act now if they expect to thrive in the digitally competitive industry those companies are forming.

Mike Connor, CEO SVIACompeting for The Future of Life and Voluntary Benefits. It’s Personal
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Why The Customer-Centric Agency is the Future

Why The Customer-Centric Agency is the Future
The agency model has unique, structural advantages over direct writers and lead-gen platforms in insurance distribution in that it is best aligned with consumer desire for objective, transparent, and trusted advice for their risk management needs. A customer-centric agency that can deliver efficient customer acquisition, a frictionless shopping experience, and trusted, ongoing advisory services can create immense value for today’s insurance consumer, and is the only way to re-establish the independent agency as the risk management model of the future.

Matt Chesky, President, InsuritasWhy The Customer-Centric Agency is the Future
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What’s Next for P&C Customer Engagement?

What’s Next for P&C Customer Engagement?

P&C customer engagement is changing. That change driven by InsurTechs and Big Tech firms engages customers personally through the use of big data, AI & ML, awesome UX design and back end systems purpose-built to support this kind of engagement. That’s just the first wave. What’s coming next as these companies tap deeper into the digital ecosystems surrounding insureds will change the competitive ground rules again.

Mike Connor, CEO, SVIAWhat’s Next for P&C Customer Engagement?
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COVID-19 & Insurance: Impact, Response & Innovation

COVID-19 & Insurance: Impact, Response & Innovation

COVID-19 requires our industry to move immediately to meet insured’s needs and protect our companies and employees. Then we need to take a breath and think. Necessity is the mother of Innovation, and now is the time to put our capability as an industry to innovate to work. Here’s how.

Mike Connor, CEO, SVIACOVID-19 & Insurance: Impact, Response & Innovation
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Health ecosystems: striving towards an integrated and seamless patient experience

Health ecosystems: striving towards an integrated and seamless patient experience

We have seen a shift in focus from treatment to prevention. It has come to be understood that it is much cheaper to prevent a condition from developing than to treat it. Here are some considerations for insurers integrating digital ecosystems and prevention into their next generaton solutions and strategies.

Corinne Fitzgerald, Researcher, Evangelos Avramakis, Head Digital Ecosystems R&D, Jonathan Anchen, Head SRI Research & Data Support, Aakash Kiran Raverkar, Research Analyst, of Swiss Re InstituteHealth ecosystems: striving towards an integrated and seamless patient experience
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Platforms Allow Insurers to Engage with Valuable Ecosystems

Platforms Allow Insurers to Engage with Valuable Ecosystems

Platforms are a force multiplier of internal and external strengths
Those who have known me for years, know that I was an introvert growing up until I was a junior in high school running for class president. Yes, that surprises people! I had lots of friends across different groups (we can call them different ecosystems), but I was a relatively introspective person. Becoming class president was a catalyst in my becoming an extrovert – which my colleagues and friends recognize me as today. Why do I bring that up?  Because over my career I leverage my introvert strengths, my analytical side and my extrovert strengths, my network of colleagues, peers, and others to bring both perspectives to ideas, topics and challenges.

Both personalities play a role in how individuals work within the realm of technology and today’s fast-paced changing world.  

Denise Garth, SVP, Strategic Marketing, Industry Relations & Innovation, MajescoPlatforms Allow Insurers to Engage with Valuable Ecosystems
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Digital Insurance, Ecosystems, & Customer Engagement: The Edge of Innovation

Digital Insurance, Ecosystems, & Customer Engagement: The Edge of Innovation

Imagine the ability to connect with and offer current and future insurance customers exactly what they need to achieve their life and business goals with the least risk possible in real-time. Imagine having insight into new and profitable risk pools and customer segments as they are forming. Imagine the ability to configure and deliver highly personalized solutions and value-added services to them on the fly. The rapidly maturing Digital Ecosystems surrounding customers offer that opportunity. However, the roadmap to get there doesn’t start with technology. It starts with the customer.

Mike Connor, Co-Founder / CEO, SVIADigital Insurance, Ecosystems, & Customer Engagement: The Edge of Innovation
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Creating Insanely Great Customers

Creating Insanely Great Customers

Creating Insanely Great Customers
Chapter 1

Chapter 1. Identifying Your Insanely Great Customers

Priorities
At the top of almost every CEO’s priorities are three things: customer engagement, innovation, and operational efficiency. These things have always been critical, but today we are in a digital storm that’s disrupting entire industries, and most CEOs aren’t happy with their progress. Why? Because companies are addressing these priorities as individual initiatives. The solution? Integrate and align these initiatives in every functional area within the company with a single goal: Help customers become Insanely Great by continually accelerating the breakthrough value delivered to them.

Mike ConnorCreating Insanely Great Customers
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