Insurance Disrupted
Customer Engagement at the Digital Edge
 

Designing Insurance for a Digitally Connected World

Insurance is being reborn, digitally, into a highly connected world. The next generation will rely on real time interaction with customers and the digital ecosystems surrounding them connecting them to huge sources of data and the physical world. The next generation will use sensors, data, and advanced analytics to interactively deliver transparency, guidance and value added services that help them make more informed choices, reduce risk and improve life and business outcomes dramatically increasing the value insurance delivers.

Join us and build relationships with the
people and companies at the forefront
of this next wave of digital customer engagement.

What will you gain from attending this conference?

Insights and connections that give your company a huge competitive lead by learning how leading edge innovators are designing, delivering, and managing the next generation of customer journeys, engagement, and experiences for digitally connected customers and insurance services.

Conference Overview

Join leading innovators as they share their vision for what next generation digital engagement will look like. Learn how they develop and use outcome based customer personas and segmentation.

Find out how they define and map next generation customer journeys. Hear how they think about next generation distribution channels and what their requirements will be, and what it will take to create customer value within them.

Conference Highlights

Learn what enabling technologies, infrastructure and architecture are required to support real time engagement. There will be a session on how to develop a digital transformation plan for next generation engagement. The conference will close with a startup showcase featuring emerging companies that are focused on next generation customer engagement and enabling technologies.

The conference will offer plenty of opportunity to network and will include several workshops.

Who Should Attend

Organizations that want actionable preemptive insight and connections to the visions, technologies, innovators, and investors shaping next generation engagement for the insurance industry.

Customer Engagement at the Digital Edge
March 22 – 23, 2016

Program Agenda

DAY 1 – TUESDAY

7:30 AM

Registration / Breakfast

8:30 AM

Welcome / Overview

Michael Connor

CEO

Silicon Valley Insurance Accelerator

Accelerating the dialog and connections that drive industry innovation. Author, Creating Insanely Great Customers.

Andrey Kunov

CEO / Founder

Silicon Valley Innovation Center

Passionate innovation evangelist, economist & philosopher, engaged deeply in driving government and industry innovation strategy.

8:45 AM

Keynote: Engagement In a Connected World

What’s the future of customer engagement going to look like and what’s driving it?

Speakers

Andrew Rear

Chief Executive, Digital Partners

Munich RE

Global charter to partner with disrupters changing the insurance customer experience.

Tony Ulwick

Founder & CEO

Strategyn, LLC

Thought leader & best selling author, helping the world’s largest companies reinvent products, business models, & innovation.

Dan Levine

Co-Founder and CEO

CytexOne

Internet of Things authority, creating next generation connected environments, that change how we live, work, and play.

9:45 AM

Connecting at the Digital Edge in Life, Health & P&C

What are the opportunities and requirements for next generation customer engagement across business lines in personal and commercial and life

Speakers

Jason Andrew

CEO / Founder

Limelight Health

Industry award recipient and widely recognized, expert who is passionately reforming health insurance.

Sundar Krish

CEO and Founder

Waygum

Architecting a platform and company to monitor, control and improve safety in industrial systems, with mobile technology.

Robin von Hein

Managing Director | CEO

simplesurance

Changing how the world insures e-commerce purchased products.

Robin Smith

CEO / Founder

WeGoLook

Passionate about exceptional customer experiences, and innovating the inspection industry.

Break

11:15 AM

Designing Next Gen Customer Engagement & Experiences

How do you design and enable next gen customer engagement?

Speakers

Mark Nathan

CEO / Founder

Zipari

Visionary with a rare ability to blend reality, technology, and business to create new breakthrough capabilities and business momentum.

Part 1 – Life and Health

Pramod John

CEO

Oration

Reinventing healthcare to be more affordable, by innovating how we purchase prescription drugs.

David Belgum

CFO

Sureify

Balanced voice that aligns entrepreneurial passion with business momentum.

Part 2 – P&C / Auto

Graham Blaney

Founder and Director

RightIndem

Customer experience fanatic, transforming total loss auto claims from an experience that kills customer loyalty to one that builds it.

Chris Bayley

Managing Director & Co-Founder

Cover Genius

Growth hacker, entrepreneur, ex Google employee, pushing boundaries of the known world to bring greater value and experiences to customers.

12:30 PM

Lunch

1:30 PM

Human Centered Innovation: Designing to engage, empower, and change people’s lives.

(Presentation and Workshop)

Speakers

Jonathan Podolsky

Vice President Experience Strategy

MadPow

Renaissance man expanding the boundaries of solution and user experience design.

JJ Carroll

Head, New Solutions Strategy Development and Research

Swiss Re

Hacking the customer experience by bringing open minds and emergent technologies together to create new value.

Break

2:45 PM

BREAKOUTS

TBD

Human Centered Design – Jonathan Podolsky, JJ Carroll

Designing for a Hyper Connected World – Dan Levine

3:45 PM

Defining Next Generation Digital Customer Journeys

How do you define and support high value customer journeys through multiple channels / digital ecosystems?

Speakers

Martha Notaras

Partner

XL Innovate

Astute investor and advisor, committed to helping companies and people achieve their full potential.

Part 1 – The Role of IoT and Next Generation Analytics

Krishna Kumar

CEO & Founder

AppOrchid Inc

Visionary and International award winner, revolutionizing Cognitive Computing, Machine Learning & the “Internet of Everything” markets.

Sudha Jamthe

IoT Author & Show Host, Stanford Instructor

Stanford University,The IoT Show

Author “IOT Disruptions”, host of “The IoT Show”, innovating business, products and experiences through connected strategies.

Part 2 – Customer Journey as Service

Wayne Slavin

Founder

Sure

3x Entrepreneur. Direct to Consumer, Mobile, Analytics, and Contextual Marketing.

Ric Fleisher

Co-Founder, EVP Corporate Development

Urgent.ly

Deeply connected serial entrepreneur, gifted in his ability to help companies focus on where they can deliver real customer value.

Tara Kelly

President & CEO

Splice Software

Serial entrepreneur, recognized user experience designer committed to using cutting edge technology to improve cutomer engagement.

6:15 PM

Reception

7:30 PM

End Day

 

DAY 2 – WEDNESDAY

 

7:30 AM

Registration / Breakfast

8:30 AM

Welcome / Overview

8:45 AM

Next Generation Distribution & Customer Engagement Models

What will next generation distribution & customer engagement models look like? How will they be influenced by emerging technology & trends?

Speaker

Kyle Nakatsuji

Venture Partner

American Family Ventures

Venture catalyst fusing law, finance, and a love of igniting the future.

Ken Doyle

Executive Director of Sales

LISI

Visionary, with game changing creative mojo that keep his customers in the lead.

Pascal Bouvier

Venture Partner

Santander InnoVentures

Reformed executive and entrepreneur turned VC, with interests in crypto and blockchain tech.

Break

10:15 AM

Business and Technical Architectures for Real Time Engagement

How do you develop the organization, processes, and systems to support next gen digital engagement for Life, Health, and P&C?

Speakers

Sri Ramaswamy

Founder and CEO

infinilytics

Data Science entrepreneur, passionately using big data and next gen analytics to place customer experience and trust at the center of the claims process.

Thejo Kote

Founder CEO

Automatic

Passion: Turning cars, the most expensive computer we own, into, intelligent – connected vehicles.

Omar Akhtar

Managing Editor/Analyst

Altimeter, a Prophet company

Providing insight and analysis to help companies thrive in the face of digital disruption.

John Standish

Chief Analytics Officer

infinilytics

Award winner who led CA Dept of Insurance Fraud Bureau to nationally recognized success.

Subramaniam Srinath

Domain Leader – Insurance

Saama Technologies

Award winning innovator passionate about helping insurance revolutionize their business and business processes using advanced analytics.

11:15 AM

Breakouts: Line Business Meetups

Life / Health

Auto / Telematics

Personal and Commercial Property

12:00 PM

Lunch

1:00 PM

Leading Customer Engagement Transformation

How will you gain internal buy in, build a team, and define a transformation program for engaging customers at the digital edge?

Speakers

Deborah Smallwood

Founder

Strategy Meets Action

Deeply experienced digital transformation leader helping companies integrate and implement winning business and technology strategies.

Alan Walker

Senior Vice President, Global Lead – Digital Insurance

Capgemini

Gifted and impactful leader and partner committed to creating a digital generation of insurance.

1:45 PM

BREAKOUTS

Leading Customer Engagement Transformation – Deborah Smallwood

TBD

TBD

2:30 PM

Igniting Customer Focused Innovation in the C-Suite

How do you empower c-suite executives to lead the company in customer focused innovation?

Speaker

Mike Gardner

Mng Dir. & Head of BNY Mellon Innovation Center – Silicon Valley

BNY Mellon

Leader of a world class innovation team revolutionizing banking.

Break

3:30 PM

Mistress of Ceremonies

Natalie L. Wood

CRO & Co-Founder

Silicon Valley Insurance Accelerator

Creating new channels that connect innovators and thought leaders to accelerate growth.

StartUps

Greg Tsutaoka

Founder

ipvive, inc.

Passion for meeting commercial objectives out of science and business technologies.

Hesus Inoma

Founder

WeSavvy

Believes in delivering insurance as a vehicle for personal and social empowerment!

Shashaanka Ashili

Founder

Smart Drivinc

Innovator with formal background in electronics and optics.

Peter Grant

CEO & Founder

Safesite Solutions

Mission to provide workers in construction and other high risk industries to record, communicate and resolve safety issues.

Sri Ramaswamy

Founder and CEO

infinilytics

Data Science entrepreneur, passionately using big data and next gen analytics to place customer experience and trust at the center of the claims process.

Mark Nathan

CEO / Founder

Zipari

Visionary with a rare ability to blend reality, technology, and business to create new breakthrough capabilities and business momentum.

Savio Tang

Director of Product Teams

CarVi, Inc

Elaine Zelby

DIrector, Executive Programs

Capriza

Managing Thought Leadership and Innovation Programs

Robin von Hein

Managing Director | CEO

simplesurance

Changing how the world insures e-commerce purchased products.

Chris Bayley

Managing Director & Co-Founder

Cover Genius

Growth hacker, entrepreneur, ex Google employee, pushing boundaries of the known world to bring greater value and experiences to customers.

Denise Terry

CEO & Founder

Embrace Family Health

Passionate Technology Entrepreneur

Panel of Judges

Pascal Bouvier

Venture Partner

Santander InnoVentures

Reformed executive and entrepreneur turned VC, with interests in crypto and blockchain tech.

Robert Mozeika

Executive, Innovation Strategy

Munich RE

Committed leader, looking for, supporting, and educating innovators who can help accelerate insurance innovation and transformation.

Martha Notaras

Partner

XL Innovate

Astute investor and advisor, committed to helping companies and people achieve their full potential.

Kyle Nakatsuji

Venture Partner

American Family Ventures

Venture catalyst fusing law, finance, and a love of igniting the future.

Bill Hartnett

Head of Innovation

ACORD

Former FinTech executive turned digital disruptor looking to transform the insurance industry.

Chuck Wallace

Head of Operations, UJET

UJET

Esurance Co-founder and InsureTech Industry Advisor.

5:15 PM

Conference Summary / End

Innovation Partners

Sponsors

Gold Sponsors

Silver Sponsors

JarradConnorInsurance Disrupted Q1 2016