Insurance Disrupted
Customer Engagement at the Digital Edge
Designing Insurance for a Digitally Connected World
Insurance is being reborn, digitally, into a highly connected world. The next generation will rely on real time interaction with customers and the digital ecosystems surrounding them connecting them to huge sources of data and the physical world. The next generation will use sensors, data, and advanced analytics to interactively deliver transparency, guidance and value added services that help them make more informed choices, reduce risk and improve life and business outcomes dramatically increasing the value insurance delivers.
Join us and build relationships with the
people and companies at the forefront
of this next wave of digital customer engagement.
What will you gain from attending this conference?
Insights and connections that give your company a huge competitive lead by learning how leading edge innovators are designing, delivering, and managing the next generation of customer journeys, engagement, and experiences for digitally connected customers and insurance services.
Conference Overview
Join leading innovators as they share their vision for what next generation digital engagement will look like. Learn how they develop and use outcome based customer personas and segmentation.
Find out how they define and map next generation customer journeys. Hear how they think about next generation distribution channels and what their requirements will be, and what it will take to create customer value within them.
Conference Highlights
Learn what enabling technologies, infrastructure and architecture are required to support real time engagement. There will be a session on how to develop a digital transformation plan for next generation engagement. The conference will close with a startup showcase featuring emerging companies that are focused on next generation customer engagement and enabling technologies.
The conference will offer plenty of opportunity to network and will include several workshops.
Who Should Attend
Organizations that want actionable preemptive insight and connections to the visions, technologies, innovators, and investors shaping next generation engagement for the insurance industry.
Customer Engagement at the Digital Edge
March 22 – 23, 2016
Program Agenda
DAY 1 – TUESDAY
7:30 AM
Registration / Breakfast
8:30 AM
Welcome / Overview
CEO
Silicon Valley Insurance Accelerator
Accelerating the dialog and connections that drive industry innovation. Author, Creating Insanely Great Customers.
CEO / Founder
Silicon Valley Innovation Center
Passionate innovation evangelist, economist & philosopher, engaged deeply in driving government and industry innovation strategy.
8:45 AM
Keynote: Engagement In a Connected World
What’s the future of customer engagement going to look like and what’s driving it?
Speakers
Chief Executive, Digital Partners
Global charter to partner with disrupters changing the insurance customer experience.
Founder & CEO
Thought leader & best selling author, helping the world’s largest companies reinvent products, business models, & innovation.
Co-Founder and CEO
Internet of Things authority, creating next generation connected environments, that change how we live, work, and play.
9:45 AM
Connecting at the Digital Edge in Life, Health & P&C
What are the opportunities and requirements for next generation customer engagement across business lines in personal and commercial and life
Speakers
CEO / Founder
Industry award recipient and widely recognized, expert who is passionately reforming health insurance.
CEO and Founder
Architecting a platform and company to monitor, control and improve safety in industrial systems, with mobile technology.
Managing Director | CEO
Changing how the world insures e-commerce purchased products.
CEO / Founder
Passionate about exceptional customer experiences, and innovating the inspection industry.
Break
11:15 AM
Designing Next Gen Customer Engagement & Experiences
How do you design and enable next gen customer engagement?
Speakers
CEO / Founder
Visionary with a rare ability to blend reality, technology, and business to create new breakthrough capabilities and business momentum.
Part 1 – Life and Health
CEO
Reinventing healthcare to be more affordable, by innovating how we purchase prescription drugs.
Part 2 – P&C / Auto
Founder and Director
Customer experience fanatic, transforming total loss auto claims from an experience that kills customer loyalty to one that builds it.
Managing Director & Co-Founder
Growth hacker, entrepreneur, ex Google employee, pushing boundaries of the known world to bring greater value and experiences to customers.
12:30 PM
Lunch
1:30 PM
Human Centered Innovation: Designing to engage, empower, and change people’s lives.
(Presentation and Workshop)
Speakers
Vice President Experience Strategy
Renaissance man expanding the boundaries of solution and user experience design.
Head, New Solutions Strategy Development and Research
Hacking the customer experience by bringing open minds and emergent technologies together to create new value.
Break
2:45 PM
BREAKOUTS
TBD
Human Centered Design – Jonathan Podolsky, JJ Carroll
Designing for a Hyper Connected World – Dan Levine
3:45 PM
Defining Next Generation Digital Customer Journeys
How do you define and support high value customer journeys through multiple channels / digital ecosystems?
Speakers
Partner
Astute investor and advisor, committed to helping companies and people achieve their full potential.
Part 1 – The Role of IoT and Next Generation Analytics
CEO & Founder
Visionary and International award winner, revolutionizing Cognitive Computing, Machine Learning & the “Internet of Everything” markets.
IoT Author & Show Host, Stanford Instructor
Stanford University,The IoT Show
Author “IOT Disruptions”, host of “The IoT Show”, innovating business, products and experiences through connected strategies.
Part 2 – Customer Journey as Service
Founder
3x Entrepreneur. Direct to Consumer, Mobile, Analytics, and Contextual Marketing.
Co-Founder, EVP Corporate Development
Deeply connected serial entrepreneur, gifted in his ability to help companies focus on where they can deliver real customer value.
President & CEO
Serial entrepreneur, recognized user experience designer committed to using cutting edge technology to improve cutomer engagement.
6:15 PM
Reception
7:30 PM
End Day
DAY 2 – WEDNESDAY
7:30 AM
Registration / Breakfast
8:30 AM
Welcome / Overview
8:45 AM
Next Generation Distribution & Customer Engagement Models
What will next generation distribution & customer engagement models look like? How will they be influenced by emerging technology & trends?
Speaker
Venture Partner
Venture catalyst fusing law, finance, and a love of igniting the future.
Venture Partner
Reformed executive and entrepreneur turned VC, with interests in crypto and blockchain tech.
Break
10:15 AM
Business and Technical Architectures for Real Time Engagement
How do you develop the organization, processes, and systems to support next gen digital engagement for Life, Health, and P&C?
Speakers
Founder and CEO
Data Science entrepreneur, passionately using big data and next gen analytics to place customer experience and trust at the center of the claims process.
Founder CEO
Passion: Turning cars, the most expensive computer we own, into, intelligent – connected vehicles.
Managing Editor/Analyst
Providing insight and analysis to help companies thrive in the face of digital disruption.
Chief Analytics Officer
Award winner who led CA Dept of Insurance Fraud Bureau to nationally recognized success.
Domain Leader – Insurance
Award winning innovator passionate about helping insurance revolutionize their business and business processes using advanced analytics.
11:15 AM
Breakouts: Line Business Meetups
Life / Health
Auto / Telematics
Personal and Commercial Property
12:00 PM
Lunch
1:00 PM
Leading Customer Engagement Transformation
How will you gain internal buy in, build a team, and define a transformation program for engaging customers at the digital edge?
Speakers
Founder
Deeply experienced digital transformation leader helping companies integrate and implement winning business and technology strategies.
Senior Vice President, Global Lead – Digital Insurance
Gifted and impactful leader and partner committed to creating a digital generation of insurance.
1:45 PM
BREAKOUTS
Leading Customer Engagement Transformation – Deborah Smallwood
TBD
TBD
2:30 PM
Igniting Customer Focused Innovation in the C-Suite
How do you empower c-suite executives to lead the company in customer focused innovation?
Speaker
Mng Dir. & Head of BNY Mellon Innovation Center – Silicon Valley
Leader of a world class innovation team revolutionizing banking.
Break
3:30 PM
Mistress of Ceremonies
CRO & Co-Founder
Silicon Valley Insurance Accelerator
Creating new channels that connect innovators and thought leaders to accelerate growth.
StartUps
Founder
Passion for meeting commercial objectives out of science and business technologies.
Founder
Believes in delivering insurance as a vehicle for personal and social empowerment!
CEO & Founder
Mission to provide workers in construction and other high risk industries to record, communicate and resolve safety issues.
Founder and CEO
Data Science entrepreneur, passionately using big data and next gen analytics to place customer experience and trust at the center of the claims process.
CEO / Founder
Visionary with a rare ability to blend reality, technology, and business to create new breakthrough capabilities and business momentum.
DIrector, Executive Programs
Managing Thought Leadership and Innovation Programs
Managing Director | CEO
Changing how the world insures e-commerce purchased products.
Managing Director & Co-Founder
Growth hacker, entrepreneur, ex Google employee, pushing boundaries of the known world to bring greater value and experiences to customers.
Panel of Judges
Venture Partner
Reformed executive and entrepreneur turned VC, with interests in crypto and blockchain tech.
Executive, Innovation Strategy
Committed leader, looking for, supporting, and educating innovators who can help accelerate insurance innovation and transformation.
Partner
Astute investor and advisor, committed to helping companies and people achieve their full potential.
Venture Partner
Venture catalyst fusing law, finance, and a love of igniting the future.
Head of Innovation
Former FinTech executive turned digital disruptor looking to transform the insurance industry.
