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1.0Silicon Valley Insurance Acceleratorhttps://sviaccelerator.comMike Connorhttps://sviaccelerator.com/author/mike-connor/Digital Insurance, Ecosystems, & Customer Engagement: The Edge of Innovation - Silicon Valley Insurance Acceleratorrich600338<blockquote class="wp-embedded-content" data-secret="R9aUh77MNI"><a href="https://sviaccelerator.com/digital-insurance-ecosystems-customer-engagement-the-edge-of-innovation/">Digital Insurance, Ecosystems, & Customer Engagement: The Edge of Innovation</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://sviaccelerator.com/digital-insurance-ecosystems-customer-engagement-the-edge-of-innovation/embed/#?secret=R9aUh77MNI" width="600" height="338" title="“Digital Insurance, Ecosystems, & Customer Engagement: The Edge of Innovation” — Silicon Valley Insurance Accelerator" data-secret="R9aUh77MNI" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript">
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https://sviaccelerator.com/wp-content/uploads/2019/10/85482879_s.jpg827579Digital Ecosystems open the door to exponential innovation for insurers in customer engagement. However, the roadmap doesn't start with technology. It starts with understanding the customer. To get there requires rebuilding culture and redefining strategy.