What Does It Take To Be Transformative?

What Does It Take To Be Transformative?

Over the past few years, businesses across all industries have been busy implementing digital strategies and fundamentally changing how they operate and deliver value to customers. As a sector, however, insurance has been slow to embrace digital transformation. Part of the problem is the interpretation of what ‘digital transformation’ really means.

Greg Murphy, is EVP for INSTANDA North AmericaWhat Does It Take To Be Transformative?
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Why The Customer-Centric Agency is the Future

Why The Customer-Centric Agency is the Future
The agency model has unique, structural advantages over direct writers and lead-gen platforms in insurance distribution in that it is best aligned with consumer desire for objective, transparent, and trusted advice for their risk management needs. A customer-centric agency that can deliver efficient customer acquisition, a frictionless shopping experience, and trusted, ongoing advisory services can create immense value for today’s insurance consumer, and is the only way to re-establish the independent agency as the risk management model of the future.

Matt Chesky, President, InsuritasWhy The Customer-Centric Agency is the Future
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What’s Next for P&C Customer Engagement?

What’s Next for P&C Customer Engagement?

P&C customer engagement is changing. That change driven by InsurTechs and Big Tech firms engages customers personally through the use of big data, AI & ML, awesome UX design and back end systems purpose-built to support this kind of engagement. That’s just the first wave. What’s coming next as these companies tap deeper into the digital ecosystems surrounding insureds will change the competitive ground rules again.

Mike Connor, CEO, SVIAWhat’s Next for P&C Customer Engagement?
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