The Kentucky Legislature has passed the first state law in the U.S. providing a comprehensive framework for an insurance regulatory “sandbox” for insurance technology products. The new regulatory sandbox, which will be administered by the Kentucky Department of Insurance (DOI), allows for private-sector flexibility while preserving necessary consumer protections.
Creating Insanely Great Customers
Chapter 1
Chapter 1. Identifying Your Insanely Great Customers
Marik Brockman, Vice President Strategy & Innovation, CSAA
Mega trends including changing economies, demographics, customer expectations and values, and emerging technologies such as mobile, big data
Andrew Rear , Chief Executive, Digital Partners, Munich RE
As an industry we don’t design for our customers, we design for ourselves. That has to change. We have to learn to design for how customer see their needs, and how they live their lives. InsurTech startups understand that and by working with them we can accelerate our ability as an industry to make insurance something people want, something that is relevant, accessible, and easy to use.
