Creating Insanely Great Customers

05/09/2019 Mike Connor , , , ,
Creating Insanely Great Customers

Creating Insanely Great Customers
Chapter 1

Chapter 1. Identifying Your Insanely Great Customers

Priorities
At the top of almost every CEO’s priorities are three things: customer engagement, innovation, and operational efficiency. These things have always been critical, but today we are in a digital storm that’s disrupting entire industries, and most CEOs aren’t happy with their progress. Why? Because companies are addressing these priorities as individual initiatives. The solution? Integrate and align these initiatives in every functional area within the company with a single goal: Help customers become Insanely Great by continually accelerating the breakthrough value delivered to them.

Mike ConnorCreating Insanely Great Customers
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How is CSAA using disruptive trends, technologies, & partnerships as catalysts for innovation?

08/06/2016 SVIA , , ,
How is CSAA using disruptive trends, technologies, & partnerships as catalysts for innovation?

Marik Brockman - Vice President Strategy & Innovation - CSAA

Featured Speaker

Marik Brockman, Vice President Strategy & Innovation, CSAA

Presentation Synopsis

Mega trends including changing economies, demographics, customer expectations and values, and emerging technologies such as mobile, big data

SVIAHow is CSAA using disruptive trends, technologies, & partnerships as catalysts for innovation?
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Why is Munich Re recruiting startups to disrupt customer engagement?

08/06/2016 SVIA , ,
Why is Munich Re recruiting startups to disrupt customer engagement?

Andrew Rear , Chief Executive, Digital Partners, Munich RE

Featured Speaker

Andrew Rear , Chief Executive, Digital Partners, Munich RE

Presentation Synopsis

As an industry we don’t design for our customers, we design for ourselves. That has to change. We have to learn to design for how customer see their needs, and how they live their lives. InsurTech startups understand that and by working with them we can accelerate our ability as an industry to make insurance something people want, something that is relevant, accessible, and easy to use.

SVIAWhy is Munich Re recruiting startups to disrupt customer engagement?
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NOW TO NEXT - Empowering Leaders For The AI Era Of Insurance

NewTech Match

  • Assessing Leadership Proficiency in an AI-Driven Insurance Era
    The rapid adoption and increasing capabilities of Artificial Intelligence (AI) require new competencies in leaders throughout their organization. Do your leaders have them? Keep reading to find out.
  • Benchmarking Insurance Leaders’ AI Readiness
    Artificial intelligence (AI) is rapidly reshaping insurance. The role of decision-makers is more crucial than ever. Beyond merely adopting AI as a technology, leaders must prepare their organizations for the next wave AI innovations. Innovations that will redefine the industry. How ready are your leaders?
  • Preparing Now for AI’s Next Evolution: A C-Suite Imperative For Health Insurers
    While health insurers are prioritizing enhancing customer experiences, modernizing legacy systems, and organizing data, a vital strategic focus is often overlooked: preparing their organizations for the next even more powerful waves of AI Innovation.
  • The AI Shift: Evaluating The Real Competitive Landscape
    Understanding the competitive landscape in the AI era is critical for insurance executives. It’s important to see beyond traditional competitors. It’s about strategically understanding how AI will disrupt the industry and identifying how digital leaders and new entrants will leverage the technology.  More importantly, it’s about understanding how to give your company a strategic edge
  • Life Insurance, Global Mega Trends, And AI Strategy: Next Steps For Execs
    Global megatrends are not just reshaping the world at large; they’re fundamentally altering the insurance landscape. It’s a transformation driven by emerging technologies, climate, changing demographics, evolving consumer expectations, and a new focus on sustainability. As AI becomes increasingly central to this reshaped world, life insurance leaders face an urgent task. Strategically integrating AI to